+ 61 (2) 9279 4704 Our offices info@demandmanager.com.au

Demand Manager Privacy Policy


1. We respect your privacy

Demand Manager is committed to providing quality services to you and this policy outlines our ongoing commitment and obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at http://www.oaic.gov.au.

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. What personal information we collect

We may collect the following types of personal information:

  • name
  • address
  • contact details (phone number, email address)
  • information about the goods or services you have ordered
  • information from enquiries you have made
  • communications between you and Demand Manager
  • credit card information
  • information required to assess eligibility and deliver activities under the NSW Energy Saving Scheme (ESS), Victorian Energy Efficiency Certificates (VEECs), South Australia’s Retailer Energy Productivity Scheme 2 (REPS 2), Renewable Energy Target and/or Emissions Reduction Fund
  • for REPS 2 activities, information required to confirm concession or Priority Group Household status, including information obtained through Centrelink Confirmation eServices (CCeS), where you have provided consent

3. How we collect your personal information

We collect personal information from you in a variety of ways, including when you:

  • interact with us in person, by phone or electronically
  • access our website
  • participate in a NSW ESS, Victorian VEECs or South Australian REPS 2 activity
  • provide consent for us to verify your eligibility using CCeS for REPS 2 priority group households

4. Use of your personal information

We use your personal information to:

  • deliver and administer services and activities you have requested
  • assess eligibility for activities, concessions or rebates
  • comply with legal, regulatory and scheme obligations

Under the REPS 2, information obtained through CCeS is only used for the purpose of confirming Priority Group Household eligibility and only where you have provided consent.

5. Disclosure of your personal information

We do not provide your personal information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you, including for the delivery, verification and administration of activities under applicable energy efficiency schemes.

For activities delivered under the REPS 2, we may disclose limited personal information to Services Australia, where required, for the purpose of confirming Priority Group Household status using Centrelink Confirmation eServices (CCeS).

Personal information, including information obtained through CCeS, will not be disclosed to third parties unless you have provided informed consent, or disclosure is authorised or required by law.

You may withdraw your consent at any time. If consent is withdrawn, we will immediately stop using CCeS and, where applicable, stop disclosing your information to third parties.

6. Family violence and anonymity

For activities delivered under the REPS 2, if you are affected by family violence, you may choose to use a pseudonym or not identify yourself when engaging with Demand Manager, to the extent permitted by law and scheme requirements. We will take reasonable steps to support your safety and privacy.

7. Security of your personal information

We take reasonable steps to protect your personal information. However, we are not liable for any unauthorised access to this information.

Should Demand Manager become aware of a data breach or loss, then Demand Manager will take reasonable steps to investigate the matter to reduce risk and harm, and to minimise the chance of future occurrences.

8. Access to your personal information

You can access and update your personal information by contacting us at info@demandmanager.com.au.

9. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@demandmanager.com.au. We take complaints very seriously and will respond to you in due course after receiving written notice of your complaint.

If after receiving our response, you still consider that your privacy complaint has not been resolved, you may refer your complaint to the Australia Privacy Commissioner at http://www.oaic.gov.au.

10. Changes

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

11. Website

When you visit our website

When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Third party sites

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

February 2026